Subscription shipping

Subscription orders will be shipped Standard Shipping and will incur a flat rate of $4.99 on each renewal. Free Shipping is offered for subscriptions over $99.

To inquire about the status of your order, contact our customer service team at hello@rayvishop.com with your order number.

Returns

At Ravyi, we stand behind the quality of our products and hope you love them too. If for any reason, you don’t dig what you ordered, we offer a 30 day return policy. 

• Items purchased on sale or using a discount code are final sale and cannot be returned. 

• Due to processed speed, we may not be able to adjust or cancel your order once submitted.

Eligibility:

Items purchased on sale or using a discount code are final sale and cannot be returned. 

You may return a product if at least 50% of the product is still in the bag. We will not accept empty returns.

Return shipping fees will be paid by the original purchaser.

To initiate a return, please reach out to our customer service team at hello@rayvishop.com with your intent to return your order.

Package theft:

Unfortunately, we cannot be held responsible for packages that are marked as delivered by the shipping carrier and were stolen. You will need to file a claim and work with the carrier to determine what happened to your package. We cannot offer refunds for these packages nor file claims on your behalf.