Frequently Asked Questions
Product
Why does my Rayvi taste different than before?
Rayvi uses real functional ingredients, including acerola cherries as our source of real food vitamin C. These cherries are harvested at different times of year, and like any real fruit, natural seasonality can influence color and flavor. This can show up as a slight difference in taste from bag to bag or from one production run to another.
To eliminate this variation, many brands use artificial flavors, stabilizers, or masking agents so the taste is always identical. Those ingredients do not align with our values. We prioritize ingredient integrity and real food sourcing over artificial consistency, because that is what best supports the body. The taste variation reflects natural ingredient sourcing but we can assure you it's the same high quality product and recipe form batch to batch.
Your experience matters to us. If the taste is not the right fit for you, please email hello@rayvishop.com. Our customer care team will be happy to review your order and support you with next steps.
What makes Rayvi different than other hydration products?
Rayvi is formulated with a focus on using real ingredients! We use real fruit, coconut powder and acerola fruit for extra vitamin C. To boost mineral levels even more, we add sea salt, magnesium malate and extra potassium citate.
Unlike most mineral products who use cheap forms of minerals that are not well absorbed in the body, we choose highly bioavailable forms of minerals.
Additionally, most companies use the term "natural flavors" to hide and avoid disclosing junk ingredients. We avoids added junk and artificial sweeteners and instead, prioritize natural sweeteners with organic stevia and monk fruit. Additionally, our NON-GMO citric acid (a natural preservative) is sourced from 100% cassava flour. Lastly, we avoid using starches that can impact digestive health(esp for sensitive guts). We are proud to offer a high quality product that can nourish your cells while rewarding your tastebuds!
What forms of minerals are in Rayvi?
Natural forms of the minerals can be found in the coconut water, sea salt and fruits.
Additionally, extra minerals are provided in the forms below:
- Magnesium (via magnesium malate)
- Potassium (via potassium citrate)
- Sodium (via sea salt)
- Vitamin C (via acerola fruit juice)
What is the source of the citric acid in Rayvi?
Our citric acid is 100% sourced from pure organic cane sugar or pure cassava.
Do you ship outside the US?
We are so sorry but at this time we are only able to sell to U.S. customers. We hope to expand this in time.
Are your products safe for pregnancy & nursing?
There are no contraindications with the ingredients in Rayvi products and pregnancy/nursing. However, if concerned, we suggest consulting with your physician.
What can I expect to feel or see with results?
Rayvi hydration powders are formulated to help anyone boost their mineral/electrolyte intake with an added bonus of anti-inflammatory nutrients. Cellular dehydration can manifest as fatigue, muscle cramps/aches, sleep issues, headaches, swelling/puffiness and a long list of deeper issues. Nourishing your cells with minerals can help with these issues (and quickly). Not to mention we need minerals to properly make and use all hormones (including thyroid hormone).
Where can I find Rayvi products Certificate of Analysis (COA)?
We test every batch of Rayvi with an independent, certified, 3rd party lab. We are happy to share thoes results upon request. Please contact our customer service team at hello@rayvishop.com. Please include the lot number listed on the back of the bag.
Customer Support
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with details and a tracking number.
What is your refund policy?
You can find ourrefund policy here.
More questions? Reach out to hello@rayvishop.com

